Member Experience & Loyalty Support Specialist

Enzo; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Enzo in the Philippines seeks a motivated Member Services Specialist to be the primary contact for Access members, organizations, and merchants, delivering world-class service by phone with occasional email support.

You will educate users on website usage and discounts, troubleshoot issues, and support various projects while maintaining reliable attendance and punctuality. Strong English skills and a track record of building client relationships are essential.

Qualifications

• Fluent in English is required.
• Minimum of 3 years in customer service preferred.
• Experience handling travel accounts is a plus.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook.
• Strong telephone, written and verbal communication skills.
• Proven ability to build relationships with clients over the phone.

Responsibilities

• Provide exceptional customer service to Access members, organizations, and merchants via phone.
• Spend 80–85% of your day assisting members through inbound calls.
• Educate members on website usage and merchant discounts.
• Troubleshoot website issues and demonstrate problem-solving skills.
• Assist with various projects as needed.
• Ensure consistent attendance and punctuality.
• Guide callers through the website and resolve error-related queries.
• Inform customers about and cross-sell Access products when appropriate.
• Collect and report member information to relevant department if merchants are non-compliant.

Skills

Fluent English

Customer service experience

Travel accounts experience

Strong communication

Relationship building

Telephone skills

Tools

Microsoft Office Suite

CRM applications

Web-based CRM

Databases

Job description

Enzo in the Philippines seeks a motivated Member Services Specialist to be the primary contact for Access members, organizations, and merchants, delivering world-class service by phone with occasional email support.

You will educate users on website usage and discounts, troubleshoot issues, and support various projects while maintaining reliable attendance and punctuality. Strong English skills and a track record of building client relationships are essential.