Student Admissions Support Specialist

Oxford International; Hinoba-an; On-site; PHP 199,000 - 398,000; Full time

Job summary

Oxford International is seeking a Client Support Officer to efficiently manage and process student applications in line with admissions requirements and service level agreements. The role demands timely communication with students, agents, and regional teams, and may include conducting student interviews to support recruitment targets while upholding service and compliance standards.

The position requires a degree, at least 1 year in customer support, strong Excel skills, and excellent

Qualifications

• Educated to Degree level or equivalent.
• Min 1 yrs experience in Customer support handling.
• Excel /Microsoft knowledge.
• Excellent Communication Skills.

Responsibilities

• Student applications are responded to in line with defined service level agreements
• Applications are assessed accurately and in accordance with the latest admissions requirements
• Agents, students and regional teams are updated and kept abreast of developments at all times
• Student interviews are carried out, recorded and communicated accurately
• Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
• Self-driven with an ability to organize one's own workload and multitask
• Ability to work under pressure and meet deadlines
• Ability to take ownership, solve problem and make quick yet responsible decisions

Skills

Customer support

Excel

Communication

Time management

Relationship building

Problem solving

Education

Degree level or equivalent

Job description

Oxford International is seeking a Client Support Officer to efficiently manage and process student applications in line with admissions requirements and service level agreements. The role demands timely communication with students, agents, and regional teams, and may include conducting student interviews to support recruitment targets while upholding service and compliance standards.

The position requires a degree, at least 1 year in customer support, strong Excel skills, and excellent