School Onboarding & Support Specialist

International Education; Manila; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

HMO & Life Insurance

Paid annual leave

Retirement package

Career growth

Well-being programs

Hybrid schedule

Job summary

Cambridge University Press & Assessment is seeking a Customer Support Officer to join the School Approval Team in Cambridge International. The role focuses on ensuring partnered schools meet Cambridge standards and supporting their data, processes, and lifecycle.

The position offers a hybrid work setup in Makati/Metro Manila, with a salary range to attract qualified applicants and a focus on collaboration across global schools and colleagues.

Qualifications

• Minimum C1 or higher English proficiency.
• Strong experience in administration and customer service.
• Desirable exposure to SAP finance processes.
• Ability to collaborate with stakeholders and manage expectations.
• Able to work independently and in a team.

Responsibilities

• Maintain accurate school data across systems.
• Liaise globally on School Approval processes.
• Provide data-driven insights to support management decisions.
• Handle invoices and disputes.
• Support schools and colleagues throughout the lifecycle.

Skills

Administration

Customer service

Stakeholder liaison

English proficiency

English C1

Tools

SAP

Job description

Cambridge University Press & Assessment is seeking a Customer Support Officer to join the School Approval Team in Cambridge International. The role focuses on ensuring partnered schools meet Cambridge standards and supporting their data, processes, and lifecycle.

The position offers a hybrid work setup in Makati/Metro Manila, with a salary range to attract qualified applicants and a focus on collaboration across global schools and colleagues.