Admin Support

MicroSourcing; Pasig; Hybrid; PHP 267,840 - 357,120; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Manila is seeking an Administration Support Officer to join our offshore team. You will handle day-to-day administrative tasks, triage inquiries, manage receipts, and support the International Admissions unit across the student lifecycle.

This hybrid role offers a Monday–Friday schedule with on-site elements. You should be detail-oriented, able to meet deadlines, and proficient with Outlook, Excel, and Word. Training and growth opportunities are provided.

Qualifications

• Strong administration skills with high accuracy.

Responsibilities

• Triage general inquiries to Admissions Officers.

Skills

Exceptional administration skills

Attention to detail

Deadline-driven

Time management

Tools

Outlook

Excel

Word

Job description

Discover your 100% YOU with MicroSourcing!

Position

Administration Support

Work setup & shift

Hybrid | Monday - Friday

Why join MicroSourcing

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

The Admin Support Officer provides offshore administrative support to the International Admissions team, assisting with day-to-day operations to ensure efficient processing and high-quality service delivery across the student admissions lifecycle.

Responsibilities

• Develop a strong understanding of the student journey from application to enrolment and effectively triage general enquiries to the appropriate Admissions Officers.
• Manage receipting functions, including reviewing payment reports, allocating payments in the CRM, and generating receipts. Ensure all transactions are accurately recorded and receipts are issued within a 24-hour turnaround. Investigate and resolve payment discrepancies or disputes in a timely manner.
• Perform daily validation of key University of Auckland (UoA) reports, identifying and escalating issues where necessary, and liaising with relevant UoA teams to support resolution (e.g. VPD holds).
• Provide administrative support for UPELT test, including test bookings, pre-test registration and preparation, monitoring test sessions, and assisting with the preparation of writing scripts for marking.
• Conduct data checks to ensure high accuracy and identify discrepancies by following the relevant manuals/policies/procedures. Provide summaries of the findings to the line manager.
• Responsible for handling pre-enrolment refunds, ensuring effective communication between internal and external parties, and processing refunds within a reasonable timeframe.
• Ensure the data and file are accurate and up to date.
• Ensure that manuals relevant to the role's responsibilities are kept up to date.
• Ensure that scheduled reports are monitored, generated, and followed up with the relevant staff member or team according to procedural guidelines. E.g. UoA HAA report, Outstanding Enrolment Document Report, Shortfall Payment, etc.
• Provide administrative support to the team as needed for various projects, such as intake cancellations, fee increases, etc.
• Undertake any additional tasks assigned by the line manager.

Skills and Experience

• Exceptional administration skills, with strong attention to detail
• A high standard of accuracy
• Ability to work to tight deadlines and changing priorities
• Proficient computer skills, particularly in Outlook, Excel, and Word

Terms & conditions apply