Global School Approval Support Specialist

Cambridge University Press; Hinoba-an; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

HMO Coverage

Life Insurance

Paid Annual Leaves

Retirement package

Career growth

Well-being programs

Hybrid schedule

Diverse cultures exposure

Job summary

Cambridge University Press & Assessment in Manila invites a Customer Support Officer to join our School Approval Team. You will champion Cambridge standards by ensuring partnered schools meet quality requirements to deliver Cambridge Examinations and programmes, and you will support schools throughout their lifecycle.

The role requires strong administration and customer service experience, exposure to finance processes (SAP) is a plus, and a high level of English (C1+).

Qualifications

• Strong experience in administration and customer service.
• Exposure to finance processes (e.g., SAP) would be desirable.
• Highly collaborative and able to liaise with stakeholders, manage expectations.

Responsibilities

• Maintaining accurate school data information across multiple systems.
• Liaising globally to advise on School Approval processes.
• Providing expertise to aid management in decision-making.
• Handling financial tasks, including invoices and disputes.

Skills

Administration

Customer service

English proficiency

Stakeholder liaison

Tools

SAP

Job description

Cambridge University Press & Assessment in Manila invites a Customer Support Officer to join our School Approval Team. You will champion Cambridge standards by ensuring partnered schools meet quality requirements to deliver Cambridge Examinations and programmes, and you will support schools throughout their lifecycle.

The role requires strong administration and customer service experience, exposure to finance processes (SAP) is a plus, and a high level of English (C1+).