On-site Streaming Operations Team Manager: Lead & Coach

Aitomic Jobs; Mandaluyong, Hinoba-an; Sur place; PHP 893 000 - 1 228 000; Plein temps

Résumé du poste

Sutherland in the Philippines seeks a Team Manager Tech - Streaming to lead a team of Customer Support Consultants on a streaming campaign, driving operational excellence and delivering outstanding customer experiences. The role is on-site in Mandaluyong City.

The ideal candidate is a strong people leader with expertise in coaching, performance management, and continuous improvement in a fast-paced digital environment. Join a dynamic team focused on quality and results.

Qualifications

• Proven leadership in customer service, contact center, or BPO.
• Coaching and performance management experience.
• Strong communication and analytical skills.
• Advanced Excel and PowerPoint for reporting.
• Ability to drive process improvements in a fast-paced digital environment.

Responsabilités

• Drive business performance and lead the team to meet KPIs.
• Monitor daily/weekly/monthly performance against goals.
• Provide coaching, feedback, and career development discussions.
• Collaborate with stakeholders to implement process improvements.

Connaissances

People management

Performance coaching

Employee development

Excel

PowerPoint

Communication

Team leadership

Description du poste

Sutherland in the Philippines seeks a Team Manager Tech - Streaming to lead a team of Customer Support Consultants on a streaming campaign, driving operational excellence and delivering outstanding customer experiences. The role is on-site in Mandaluyong City.

The ideal candidate is a strong people leader with expertise in coaching, performance management, and continuous improvement in a fast-paced digital environment. Join a dynamic team focused on quality and results.