Lead Training & Quality: Develop People Elevate Performance

1201 Global BPO; Mandaluyong; On-site; PHP 446,000 - 502,000; Full time

Job summary

1201 Global BPO OPC in Mandaluyong City, Metro Manila is seeking a Training & Quality Assurance Team Leader to develop people, improve customer experience, and turn performance insights into real results.

You will lead a team of QA and training analysts, collaborate with Operations and leadership, and help shape how the company grows its training and quality capabilities as it scales.

Qualifications

• 3+ years of Quality Assurance experience in a BPO or customer service environment.
• 3+ years of leadership or supervisory experience in QA, Training, or a related function.
• Hands-on experience with QA monitoring, calibration, coaching, and performance improvement.

Responsibilities

• Lead and develop your team: coach, set expectations, conduct reviews, build capabilities in QA, training, reporting, and performance analysis.
• Make training more effective: oversee onboarding, refresher programs, review materials, identify gaps, and implement targeted learning solutions.
• Turn quality insights into results: oversee QA monitoring, calibration, and audits; analyze trends and drive coaching actions with Operations.

Skills

Quality Assurance

Leadership

Data analysis

Excel / Sheets

Job description

1201 Global BPO OPC in Mandaluyong City, Metro Manila is seeking a Training & Quality Assurance Team Leader to develop people, improve customer experience, and turn performance insights into real results.

You will lead a team of QA and training analysts, collaborate with Operations and leadership, and help shape how the company grows its training and quality capabilities as it scales.