Strategic SOW & Proposal Writer (Remote/Hybrid)

Nice Ltd.; Manila, Hinoba-an; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a skilled SOW/Proposal Writer to support the Americas Professional Services team. You will craft Statements of Work, negotiate terms with customers, and coordinate with Legal, Finance, and delivery groups to ensure accurate SOW content.

The role emphasizes data analysis, reporting in Salesforce, and alignment with NICE processes. A BS degree and 5+ years in relevant roles are expected, with NiCE-FLEX hybrid work options offered.

Qualifications

• 5+ years of account and customer service and support experience.
• Strong interpersonal/verbal and written language communication skills.
• Experience leading customer-facing negotiations.
• Contact Center industry background.
• Strong knowledge of NICE processes and products desirable.
• Experience translating and organizing technical information into clear written documentation.
• Data analysis, BI, and report creation skills strongly preferred.
• Experience working collaboratively under tight deadlines.
• Proficient with all Microsoft Office tools.

Responsibilities

• Develop the Statement of Work so that Sales, WCX Americas Professional Services and the Customer all have a clear understanding and agreement as to Professional Services deliverables and commercials.
• Lead Customer-facing SOW negotiations, ensuring appropriate NICE stakeholders are engaged; Maintain ongoing contact with the Customer and the specific NICE organizations to monitor resolution of outstanding SOW items.
• Liaise with NICE stakeholders to drive and guide NICE’s commercial and delivery best practices (WCX Americas Professional Services, Legal, Finance), ensuring these are accurately captured in the SOW.
• Update or assist in updating document standards in the SOW Team shared space.
• Participate in and contribute to ongoing initiatives to streamline and scale the SOW processes and workload.
• Maintain and update the SOW status and tracking in Salesforce.com.
• Participate in training and development sessions on an ongoing basis in order to continually develop individual knowledge capital around the NICE solution set.
• Analyze data and generate reports related to SOW Writer Team’s SLA adherence and other related metrics.
• Liaise with Business Operations and MIS to enhance SOW Writer Team shared space in Salesforce.com.

Skills

Account management

Customer service

Negotiation

Communication skills

Documentation writing

Data analysis

Deadline-driven

Education

BS degree in Communications, Technical Writing, Journalism or a related technical or business discipline

Tools

Microsoft Office

Job description

NiCE is seeking a skilled SOW/Proposal Writer to support the Americas Professional Services team. You will craft Statements of Work, negotiate terms with customers, and coordinate with Legal, Finance, and delivery groups to ensure accurate SOW content.

The role emphasizes data analysis, reporting in Salesforce, and alignment with NICE processes. A BS degree and 5+ years in relevant roles are expected, with NiCE-FLEX hybrid work options offered.