SOW & Proposal Writer — Hybrid (Remote 3 Days)

NICE Systems; Manila; Hybrid; PHP 3,776,000 - 5,664,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NICE Systems is seeking a proficient SOW/Proposal Writer to support the Americas Professional Services team. You will craft clear SOWs, coordinate negotiations with customers, and secure approvals for non-standard offerings while ensuring consistency across the delivery teams.

You will maintain SOW records in Salesforce, analyze related data, and produce SLA/adherence reports. A strong background in project/customer management is essential.

Qualifications

• 5+ years of account and customer service and support experience.
• Strong interpersonal/verbal and written language communication skills.
• Experience leading customer-facing negotiations.
• Data analysis, BI, and report creation skills strongly preferred.
• BS degree in Communications, Technical Writing, Journalism or a related discipline.

Responsibilities

• Develop the Statement of Work so that Sales, WCX Americas Professional Services and the Customer all have a clear understanding and agreement as to Professional Services deliverables and commercials.
• Lead Customer-facing SOW negotiations, ensuring appropriate NICE stakeholders are engaged; Maintain ongoing contact with the Customer and the specific NICE organizations to monitor resolution of outstanding SOW items.
• Liaise with NICE stakeholders to drive and guide NICE’s commercial and delivery best practices, ensuring these are captured in the SOW.
• Update or assist in updating document standards in the SOW Team shared space.
• Participate in and contribute to ongoing initiatives to streamline and scale the SOW processes and workload.
• Maintain and update the SOW status and tracking in Salesforce.com.
• Participate in training and development sessions to continually develop knowledge around NICE solution set.
• Analyze data and generate reports related to SOW Writer Team SLA adherence and other metrics.
• Liaise with Business Operations and MIS to enhance SOW Writer Team shared space in Salesforce.com.

Skills

Project Management

Client Management

Communication skills

Negotiation

Data analysis

BI

Microsoft Office

Communication proficiency

Education

BS degree in Communications/Technical Writing/Journalism or related

Tools

Microsoft Office

Job description

NICE Systems is seeking a proficient SOW/Proposal Writer to support the Americas Professional Services team. You will craft clear SOWs, coordinate negotiations with customers, and secure approvals for non-standard offerings while ensuring consistency across the delivery teams.

You will maintain SOW records in Salesforce, analyze related data, and produce SLA/adherence reports. A strong background in project/customer management is essential.