Strategic Technical Account Manager — Hybrid/Remote

NICE; Manila; Hybrid; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Collaborative work environment

Job summary

NICE is seeking a Technical Account Manager in Metro Manila, Philippines to drive client success and resolve complex technical challenges. In this role, you will build strong relationships with clients and deliver exceptional technical support, ensuring their success with NiCE products.

Ideal candidates should possess a Bachelor’s degree in Computer Science and have a minimum of 5 years of relevant experience. The role allows for hybrid work flexibility, contributing to a collaborative work environment.

Qualifications

• 5 years of experience in a technical or service role within software or telecommunications.
• Demonstrated proficiency in analytical and troubleshooting skills.
• Fluency in both written and verbal communication.

Responsibilities

• Drive client success and resolve complex technical challenges.
• Build strong, collaborative relationships with clients.
• Deliver exceptional technical support and customer service.
• Leverage knowledge to troubleshoot client issues.

Skills

Technical problem-solving

Customer service

Communication

Analytical skills

Multitasking

Education

Bachelor's degree in Computer Science or related field

Tools

Contact center software

Job description

NICE is seeking a Technical Account Manager in Metro Manila, Philippines to drive client success and resolve complex technical challenges. In this role, you will build strong relationships with clients and deliver exceptional technical support, ensuring their success with NiCE products.

Ideal candidates should possess a Bachelor’s degree in Computer Science and have a minimum of 5 years of relevant experience. The role allows for hybrid work flexibility, contributing to a collaborative work environment.