Strategic Service Sales & Account Lead

Viventis Search Asia; Taguig; Ibrido; PHP 480.000 - 720.000; Part-time

Descrizione del lavoro

Viventis Search Asia is seeking a customer service and service administration specialist in Taguig for a 6- to 12-month fixed-term contract. You will coordinate service opportunities, manage master data, and generate SAP/Excel reports to support sales and service delivery.

You will act as the primary customer contact, ensure timely responses, and collaborate with cross-functional teams to meet service levels. Advanced Excel and SAP experience are essential for success.

Competenze

• Bachelor’s degree in business, Engineering, Technical Studies, or a related discipline.
• Minimum 3-4 years of experience in service administration, customer service, sales support, or operational coordination.
• Previous leadership experience in an administrative or customer-facing environment.
• Advanced Microsoft Excel skills.
• Strong SAP knowledge and experience.
• Proficient in Microsoft Office applications.
• Strong analytical and reporting capabilities.
• Outstanding customer service orientation.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proactive, detail-oriented, and results-driven.
• Ability to work effectively in a cross-functional and multicultural environment.
• Continuous improvement mindset with strong problem-solving skills.

Mansioni

• Lead the administration of service sales opportunities in collaboration with Services Key Account Managers and Services Sales Managers.
• Act as the primary contact for customers regarding service-related inquiries and requests.
• Coordinate and communicate maintenance schedules, service interventions, rebuilding kit requirements with customers.
• Ensure timely and professional resolution of customer inquiries by coordinating with relevant internal teams.
• Support service contract administration and execution activities.
• Coordinate and confirm resource availability for service delivery.
• Monitor service delivery progress and ensure compliance with agreed service levels.
• Build and maintain strong customer relationships through proactive communication.
• Support transactional sales growth by identifying customer needs and facilitating solutions.
• Participate in customer satisfaction reviews and improvement initiatives.
• Maintain accurate customer master data to support service and sales operations.
• Generate and analyze reports using SAP and Excel to support business decisions.
• Ensure compliance with internal policies, procedures, and service standards.
• Contribute to service sales strategies and Key Account Plans through data analysis.
• Drive process improvements, operational efficiency, and productivity initiatives.
• Support organizational change and continuous improvement programs.

Conoscenze

Advanced Excel

Analytical thinking

Communication

Organizational skills

Multitasking

Customer service

Problem solving

Formazione

Bachelor’s degree in Business / Engineering

Strumenti

SAP

Descrizione del lavoro

Viventis Search Asia is seeking a customer service and service administration specialist in Taguig for a 6- to 12-month fixed-term contract. You will coordinate service opportunities, manage master data, and generate SAP/Excel reports to support sales and service delivery.

You will act as the primary customer contact, ensure timely responses, and collaborate with cross-functional teams to meet service levels. Advanced Excel and SAP experience are essential for success.