Phone Support Specialist — Customer Care & Solutions

Viventis Search Asia; Metro Manila; On-site; PHP 210,000 - 330,000; Full time

Job summary

Viventis Search Asia in the Philippines is seeking customer-focused individuals to deliver excellent service by phone, address inquiries, and provide effective solutions. You will work in a global customer experience environment and contribute to business growth.

Responsibilities include handling inquiries, listening to needs, educating customers about products, documenting outcomes, and aiming for first-call resolutions while meeting performance targets.

Qualifications

• Customer-focused individuals with clear communication.
• Ability to handle inquiries and provide effective solutions over the phone.
• Strong listening and problem-solving skills to resolve customer issues quickly.

Responsibilities

• Handle customer inquiries and resolve concerns through phone interactions.
• Listen actively to understand customer needs and provide effective, first-call resolutions.
• Educate customers about relevant products and services.
• Accurately document and categorize call outcomes, and prepare regular summary reports.
• Meet or exceed daily and weekly performance targets while contributing to overall team success.

Skills

Customer service

Communication

Active listening

Problem solving

Job description

Viventis Search Asia in the Philippines is seeking customer-focused individuals to deliver excellent service by phone, address inquiries, and provide effective solutions. You will work in a global customer experience environment and contribute to business growth.

Responsibilities include handling inquiries, listening to needs, educating customers about products, documenting outcomes, and aiming for first-call resolutions while meeting performance targets.