Global Phone Support Specialist - First-Call Resolutions

Viventis Search Asia; Calabarzon; On-site; PHP 167,000 - 279,000; Full time

Job summary

Viventis Search Asia is seeking customer-focused professionals to deliver excellent service over the phone, address inquiries, and provide effective solutions. You will listen actively, educate customers about products, and document call outcomes while aiming to meet daily targets. This role supports team success in a dynamic environment.

Candidates may qualify with healthcare experience, or six months in a BPO/call center or hospitality setting. On-site in the Philippines, Calabarzon region.

Qualifications

• Experience in customer service or call center environments.
• Excellent communication skills, both speaking and listening.
• Ability to document interactions and categorize outcomes clearly.

Responsibilities

• Handle customer inquiries and resolve concerns through phone interactions.
• Listen actively to understand customer needs and provide effective, first-call resolutions.
• Educate customers about relevant products and services.
• Accurately document and categorize call outcomes, and prepare regular summary reports.
• Meet or exceed daily and weekly performance targets while supporting team success.

Skills

Customer service

Phone support

Active listening

Job description

Viventis Search Asia is seeking customer-focused professionals to deliver excellent service over the phone, address inquiries, and provide effective solutions. You will listen actively, educate customers about products, and document call outcomes while aiming to meet daily targets. This role supports team success in a dynamic environment.

Candidates may qualify with healthcare experience, or six months in a BPO/call center or hospitality setting. On-site in the Philippines, Calabarzon region.