Strategic Scheduling & WFM Analyst

Transcom Worldwide Philippines, Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading BPO company is seeking a Scheduling Analyst for its Pasig site. The role involves optimizing schedules, managing roster systems, and collaborating with the Real Time Analysis team. Candidates should have at least a university degree, experience in forecasting and scheduling, and strong skills in Excel. The position offers opportunities to work within a dynamic team focused on achieving client objectives.

Qualifications

• Minimum 1 year experience in forecasting and scheduling.
• Minimum of 2 years as a real time analyst managing campaigns.
• Extensive background in RTA and scheduling in WFM systems.

Responsibilities

• Maintain and manage schedule bids, adjustments, assignments, and swaps.
• Support the creation and maintenance of master rosters.
• Assist in defining and achieving client performance objectives.

Skills

Excel proficiency

Predictive statistics

Call center knowledge

Education

University degree or equivalent

Tools

eWFM

Verint

IEX

Job description

A leading BPO company is seeking a Scheduling Analyst for its Pasig site. The role involves optimizing schedules, managing roster systems, and collaborating with the Real Time Analysis team. Candidates should have at least a university degree, experience in forecasting and scheduling, and strong skills in Excel. The position offers opportunities to work within a dynamic team focused on achieving client objectives.