Strategic Projects Lead - Process Excellence & AI

Shopee; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Shopee Philippines is seeking a results-driven PMO/Strategic Operations professional to lead high-impact initiatives that accelerate growth and optimize cross-functional workflows across logistics, product, and customer operations.

You will track performance metrics, diagnose bottlenecks, and partner with senior leaders to implement data-driven solutions, including AI-enabled process improvements, ensuring timely delivery and measurable business outcomes.

Qualifications

• 2–4+ years in PMO, strategic operations, management consulting, or process excellence.
• Strong analytical skills to diagnose operational pain points and build mitigation plans.
• Excellent communication to engage frontline teams and executives.
• Familiar with data reporting and AI-enabled workflow optimization.

Responsibilities

• Drive strategy and process excellence through high-impact initiatives to accelerate growth and optimize cross-functional workflows.
• Track, report and interpret key metrics for continuous service improvements and executive insights.
• Identify gaps, translate feedback into actionable items, automated workflows and AI-driven enhancements.
• Engage stakeholders through interviews and diagnostics to uncover bottlenecks and governance gaps.

Skills

Analytical thinking

Stakeholder management

Data-driven

Strategic planning

Job description

Shopee Philippines is seeking a results-driven PMO/Strategic Operations professional to lead high-impact initiatives that accelerate growth and optimize cross-functional workflows across logistics, product, and customer operations.

You will track performance metrics, diagnose bottlenecks, and partner with senior leaders to implement data-driven solutions, including AI-enabled process improvements, ensuring timely delivery and measurable business outcomes.