Projects & Analytics Lead: Drive Impact with AI

Shopee

Manila

On-site

PHP 1,000,000 - 1,500,000

Full time

3 days ago

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Job summary

Shopee in Manila is seeking a Project Management & Continuous Improvement lead to drive cross-functional initiatives from initiation to delivery, focusing on Return & Refund optimization and customer experience. You will analyze data, develop scalable solutions, and present findings to senior leadership while guiding AI, automation, and innovation efforts.

Requirements include 4–7 years in project management, business analytics, strategy, or operations excellence, with experience supporting

Qualifications

Bachelor's Degree in analytics, project management, operations, or business strategy is required.
MBA or postgraduate studies are an advantage.
Experience leading cross-functional projects and driving business transformation is expected.

Responsibilities

Lead and manage high-impact, cross-functional projects from initiation to implementation.
Drive continuous improvement initiatives to optimize the Return & Refund process, enhancing customer experience and efficiency.
Identify gaps through data analysis and structured problem-solving, and develop scalable solutions.
Conduct post-implementation reviews to evaluate impact and propose enhancements.
Communicate project progress, risks, and outcomes to senior leadership and partners.