Strategic Projects & Analytics Leader

Shopee; Metro Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Shopee Philippines is seeking a results-driven Project Management & Analytics Leader to drive high-impact, cross-functional projects from initiation to implementation, delivering measurable business impact across operations and the Return & Refund function.

In this role you will develop analytical frameworks, build dashboards for leadership review, and lead cost, headcount planning, automation, and AI initiatives with Operations, Product, and Engineering.

Qualifications

• 4–7 years of relevant work experience in Project Management, Business Analytics, Strategy, Operations Excellence, Consulting, or related fields.
• Experience leading cross-functional projects and driving business transformation initiatives.
• Experience supporting Customer Service, Operations, or eCommerce environments is preferred.
• Experience in workforce planning, cost management, automation, or AI-related initiatives is a strong advantage.

Responsibilities

• Lead and manage high-impact, cross-functional projects from initiation to implementation, ensuring timely delivery and measurable business impact.
• Drive continuous improvement initiatives to optimize the Return & Refund process, enhancing customer experience while improving operational efficiency and cost effectiveness.
• Identify operational, process, and product gaps through data analysis and structured problem-solving, and develop scalable solutions to address them.
• Conduct post-implementation reviews to evaluate initiative success, quantify impact, and recommend further enhancements.
• Communicate project progress, risks, recommendations, and outcomes effectively to senior leadership and key business partners.

Skills

Project management

Data analysis

Excel

Data visualization

Stakeholder management

English communication

Education

Bachelor's Degree in any field

MBA

Tools

SQL

Job description

Shopee Philippines is seeking a results-driven Project Management & Analytics Leader to drive high-impact, cross-functional projects from initiation to implementation, delivering measurable business impact across operations and the Return & Refund function.

In this role you will develop analytical frameworks, build dashboards for leadership review, and lead cost, headcount planning, automation, and AI initiatives with Operations, Product, and Engineering.