Strategic Operations Leader: New Accounts & Client Impact

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading BPO provider seeks an experienced operational leader in Quezon City. The successful candidate will manage performance, lead multiple programs, and oversee business continuity as a site POC. You will ensure operational efficiency and client management effectiveness. The role requires a Bachelor’s degree and 7–8 years of experience in operations management, including 2–3 years in a supervisory capacity. Join us to drive quality and performance initiatives.

Qualifications

• 7–8 years of related experience in operations management.
• Minimum 2–3 years managing Supervisors, Team Leads, or Associate Managers.
• Experience in Customer Service or similar functions.
• Proven leadership in launching new BPO accounts, transitions, or pilot programs.

Responsibilities

• Contribute to organizational planning and strategy as a member of the management team.
• Manage performance for Associate Managers, Team Leads, and Associates.
• Lead multiple programs or LOBs, including Profit & Loss accountability.
• Oversee business continuity requirements as site POC.
• Implement quality deliverables and manage team relationships.

Skills

Leadership

Analytical skills

Client management

Cross-functional teamwork

Education

Bachelor's degree

Tools

HRIS/HCM systems (UKG, ADP, Workday)

Job description

A leading BPO provider seeks an experienced operational leader in Quezon City. The successful candidate will manage performance, lead multiple programs, and oversee business continuity as a site POC. You will ensure operational efficiency and client management effectiveness. The role requires a Bachelor’s degree and 7–8 years of experience in operations management, including 2–3 years in a supervisory capacity. Join us to drive quality and performance initiatives.