Operations Leader: BPO Launch & WFM Expert

Bravissimo Resourcing Inc.; Manila; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A leading BPO solutions provider is seeking an Operations Manager to oversee a pioneering account in Metro Manila, Philippines. The role demands strong leadership, operational management experience, and the ability to drive client success through effective performance metrics. Ideal candidates will have extensive experience in managing teams, creating effective governance structures, and familiarity with HCM platforms such as Workday and ADP. This position requires a proactive approach in managing operational performance and cross-functional collaboration.

Qualifications

• 7-8 years of related experience in operations management.
• At least 2-3 years in managing Supervisors or Team Leads.
• Experience in launching new BPO accounts.

Responsibilities

• Manage performance for Associate Managers and Team Leads.
• Lead multiple programs with Profit & Loss accountability.
• Create SOPs and governance structures.

Skills

Operations management experience

Leadership capabilities

Analytical skills

Capacity planning

Experience with HCM Platforms

Customer service experience

Education

Bachelor's Degree in any field

Tools

Workday

ADP

SAP

UKG

Job description

A leading BPO solutions provider is seeking an Operations Manager to oversee a pioneering account in Metro Manila, Philippines. The role demands strong leadership, operational management experience, and the ability to drive client success through effective performance metrics. Ideal candidates will have extensive experience in managing teams, creating effective governance structures, and familiarity with HCM platforms such as Workday and ADP. This position requires a proactive approach in managing operational performance and cross-functional collaboration.