Strategic Lead: Gen & Appointment Setting Team Lead

Select VoiceCom; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

In-house massages

Referral incentive program

Career development

Leave program

Annual salary increase

Team outings

Coffee and beverages

Cafeteria and lounge

Office in Cebu IT Park

Job summary

Select VoiceCom in Cebu IT Park is seeking a Team Leader (Lead Generation & Appointment Setting) to start ASAP. You will supervise a call center team, coach and assess performance, and drive targets while maintaining a positive work environment.

Responsibilities include real-time coaching, scorecards, and daily operations support. The ideal candidate has 2+ years BPO supervisory experience, strong presentation and data-driven mindset, and the ability to manage schedules and campaigns on-site in

Qualifications

• 2+ years BPO Supervisory/Team Lead experience
• Experience in Lead Generation or Appointment Setting as supervisor or agent
• Strong knowledge of call center operations

Responsibilities

• Provide real-time support and coaching to assigned agents
• Write and administer performance reviews
• Prepare scorecards and communicate warnings per policy
• Assist managers with daily call center operations and staffing
• Establish work procedures aligned with standards

Skills

Leadership

Coaching

Call center operations

Data-driven

Communication

Time management

MS Excel

MS Word

MS PowerPoint

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Select VoiceCom in Cebu IT Park is seeking a Team Leader (Lead Generation & Appointment Setting) to start ASAP. You will supervise a call center team, coach and assess performance, and drive targets while maintaining a positive work environment.

Responsibilities include real-time coaching, scorecards, and daily operations support. The ideal candidate has 2+ years BPO supervisory experience, strong presentation and data-driven mindset, and the ability to manage schedules and campaigns on-site in