Lead Generation & Appointment Setting Team Leader

SVCPH Inc.; Cebu City; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO) after 1月

Life insurance program

Free weekly in-house massage

Cash incentives for referrals

Career development

Service incentive leave program

Annual salary increase based on perfom

Team outings

Free flowing coffee and hot chocolate

Canteen and entertainment area

Office in Cebu IT Park

Job summary

Select VoiceCom in Cebu City is seeking a Team Leader (Lead Generation & Appointment Setting) to start ASAP. You will guide agents, coach performance, and support daily call-center operations from a night-shift, on-site role in Cebu IT Park.

The role requires supervisory BPO experience, strong coaching, and data-driven decision making. It offers real rewards, including benefits, career development, and a supportive work environment.

Qualifications

• Minimum 2 years of total BPO supervisory/team lead experience.
• At least 1 year of Lead Generation, Appointment Setting, or Sales experience as a supervisor or as an agent.
• Thorough knowledge of call center operations.
• Being able to follow procedures and workflows.
• Strong coaching and management skills.
• Data-driven with good presentation abilities.
• Ability to work under pressure and manage teams.

Responsibilities

• Provide real-time support on assigned agents so they'll perform at their highest level.
• Provide statistical/performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
• Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
• Assist managers with daily operation of the call center, including staffing, training, scheduling, and reward/recognition programs; participate in projects for process improvement.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

Skills

Coaching

Leadership

Communication

Time management

Data-driven

Problem-solving

Stress management

Attention to detail

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Select VoiceCom is currently looking for Team Leader (Lead Generation & Appointment Setting) to start ASAP!

What you'll do:

• Provide real-time support on assigned agents so they'll perform at their highest level.
• Provide statistical/performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
• Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
• Assist managers with daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to process improvement.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

What you'll need:

• At least 2 years total BPO Supervisory/Team Lead experience
• At least 1 year of Lead Generation, Appointment Setting, or Sales experience as a supervisor or as an agent.
• Thorough knowledge of call center operations
• Being able to follow procedures and workflows
• Strong coaching and management skills
• Data-driven
• Stability, coping with changes and at times stressful situations.
• Understanding of subscription business
• Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well-thought-out, positive and professional manner
• Excellent organizational, leadership, interpersonal and time management skills
• Ability to take instructions from management and ensure follow up
• Strong computer application skills including MS Excel, MS Word, MS PowerPoint and others.
• Ability to communicate effectively with team members and managers of all levels.
• Ability to demonstrate innovation and good judgement/problem-solving skills when making decisions.
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
• Strong support skills and ability to work well under pressure
• Willing to start ASAP
• Willing to work on-site

Work schedule: Night shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Checkout our Facebook page

www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.