Strategic Internal Account Manager - Client Success & HR

VA Masters; Tacloban; On-site; PHP 500,000 - 800,000; Full time

Job summary

VA Masters seeks an Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective while managing client accounts. The role combines client success, HR support for VAs, and strategic growth through upselling with existing clients.

You will lead a remote, cross-functional team, resolve client issues, coach VAs, monitor performance, and report on outcomes. The ideal candidate blends leadership, sales insight, and people skills to drive service quality and business

Qualifications

• Strong leadership and client management experience.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to manage HR-related issues for VAs.
• Proven problem-solving and proactive issue resolution.
• Experience handling multiple tasks and schedules in a dynamic environment.
• Flexible with working hours to fit client and team needs.
• Capable of identifying sales opportunities and driving growth with existing clients.

Responsibilities

• Serve as main contact for clients, ensuring satisfaction.
• Act as account manager and build client relationships.
• Identify opportunities to upsell services.
• Support VAs with HR-related concerns and conflict resolution.
• Ensure internal processes and reporting are effective.
• Coordinate scheduling and night-shift readiness if needed.

Skills

Leadership

Client management

Communication

HR management for VAs

Problem solving

Time management

Sales awareness

Team coaching

Tools

CRM tools

Job description

VA Masters seeks an Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective while managing client accounts. The role combines client success, HR support for VAs, and strategic growth through upselling with existing clients.

You will lead a remote, cross-functional team, resolve client issues, coach VAs, monitor performance, and report on outcomes. The ideal candidate blends leadership, sales insight, and people skills to drive service quality and business