Client Success & Growth Lead (HR & VA Ops)

VA Masters; Mandaue; On-site; PHP 781,000 - 1,228,000; Full time

Job summary

VA Masters seeks an Internal Team Lead and Client Account Manager to guide the VA team from an HR perspective while managing client relationships and driving sales growth. The role combines leadership, service excellence, and strategic upselling with existing clients.

The ideal candidate will resolve client issues, coach VAs on performance and communication, and coordinate across teams to ensure smooth operations and outcomes. Night shifts and flexible schedules are a plus for urgent cases.

Qualifications

• Experience leading teams and managing client accounts.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to resolve HR-related issues and coach VAs on client relationships.
• Proactive problem-solving and ability to handle multiple tasks and priorities.

Responsibilities

• Serve as the main point of contact for clients, ensuring satisfaction with VA performance and service quality.
• Address client concerns promptly and ensure effective resolution.
• Act as account manager, building and maintaining strong client relationships to understand business needs.
• Identify opportunities to upsell services and drive growth with existing clients.
• Support VAs on HR-related matters including conflict resolution, scheduling, and communication with clients.
• Ensure internal systems and workflows are efficient and data-driven in reporting.

Skills

Leadership

Account management

Communication

HR management

Problem solving

Multi-tasking

Sales

Relationship management tools

Job description

VA Masters seeks an Internal Team Lead and Client Account Manager to guide the VA team from an HR perspective while managing client relationships and driving sales growth. The role combines leadership, service excellence, and strategic upselling with existing clients.

The ideal candidate will resolve client issues, coach VAs on performance and communication, and coordinate across teams to ensure smooth operations and outcomes. Night shifts and flexible schedules are a plus for urgent cases.