Strategic Implementation Lead, Onboarding & QA

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Complimentary meals in the office

HMO coverage (Day 1) for dependents

Retirement savings plan

Job summary

RealPage Philippines, INC. invites applications for a Team Leader II overseeing the ClickPay implementation team. You will drive end-to-end client onboarding, coaching, and process improvements to deliver high-quality deployments on time.

You’ll leverage multifamily industry knowledge and RealPage capabilities to align client needs with business goals, while delivering analytics-driven performance insights and training programs.

Qualifications

• Bachelor’s degree in business administration, Information Systems, Finance, or related fields is required.
• Experience in implementation leadership, process improvement, or client onboarding is required.
• Strong people management and coaching skills are required.
• Excellent verbal and written communication skills are required.
• Ability to influence and collaborate across teams and levels.
• Strong analytical and problem-solving skills are required.
• Experience in process mapping, root cause analysis, and performance metrics.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to set priorities, develop action plans, monitor progress, and track key activities and data to ensure goal achievement.
• Proven ability to design and deliver effective training programs tailored to team needs and evolving business requirements.
• Skilled in onboarding new team members and upskilling existing staff to ensure consistent performance.
• Ability to assess training effectiveness and continuously improve learning approaches based on feedback and outcomes.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams, SharePoint).
• Familiarity with CRM tools (e.g., Salesforce) and workflow automation platforms.
• Experience in driving innovation and implementing process improvements.
• Knowledge of QA methodologies and experience in building and applying quality assurance frameworks.
• Skilled in preparing and interpreting performance and business review reports to support data-driven decisions.
• Familiarity with the payments industry, merchant onboarding, and ACH/Check21 processes.
• Solid understanding of multifamily industry operations and marketing practices is preferred.
• Knowledge of RealPage products, platform features, integrations, and best practices is a plus.
• Awareness of compliance and risk management in financial services is a plus.

Responsibilities

• Lead, coach, and develop the team to meet and exceed performance targets.
• Monitor workload distribution, ensuring timely and accurate completion of client setups and configurations.
• Conduct regular performance reviews, provide feedback, and support career development plans.
• Oversee the full lifecycle of client onboarding—from pre-vendor setup, documentation gathering, and data validation to post-implementation support.
• Ensure all implementation milestones are met with high quality and within agreed timelines.
• Establish and maintain a standardized implementation framework to ensure consistency, compliance, and client satisfaction.
• Drive accountability across the team for each phase of the implementation process, ensuring seamless transitions and minimal client disruption.
• Identify, design, and implement process improvements to streamline workflows, reduce errors, and enhance efficiency.
• Champion automation and digital tools to reduce manual tasks and improve turnaround time.
• Establish and track key performance indicators (KPIs) to measure team productivity and quality.
• Prepare and deliver monthly reports on team and individual performance metrics, highlighting trends, achievements, and areas for improvement.
• Compile data and insights for monthly business reviews, supporting strategic decision-making and continuous improvement efforts.
• Ensure accuracy and timeliness of reporting to support transparency and accountability.
• Develop and implement QA frameworks to ensure accuracy, consistency, and compliance in all implementation activities.
• Conduct regular audits and quality checks on team outputs, providing feedback and coaching to drive continuous improvement.
• Collaborate with risk and compliance teams to ensure adherence to internal controls and regulatory requirements.
• Collaborate with internal stakeholders to ensure seamless implementation and client satisfaction.
• Represent the team in cross-departmental meetings and initiatives to align strategic goals.
• Foster a culture of continuous improvement and innovation within the team.
• Lead pilot programs and innovation aimed at enhancing client experience and internal efficiency.
• Support change management efforts by communicating updates, training team members, and gathering feedback.
• Design and deliver effective training programs tailored to team needs and evolving business requirements.
• Onboard new team members and upskill existing staff to ensure consistent performance and knowledge alignment.
• Apply a deep understanding of multifamily industry operations and marketing to guide team decisions.
• Utilize knowledge of RealPage products, platform features, integrations, and best practices to optimize implementation outcomes.
• Leverage the customer’s perspective to guide priorities and decisions that align with both client needs and organizational goals.

Skills

People management

Coaching

Verbal and written communication

Influence & collaboration

Analytical & problem solving

Process mapping & root cause analysis

Performance metrics

Multi-priority management

Training design & delivery

Onboarding & upskilling

Training effectiveness assessment

MS Office proficiency

CRM tools (Salesforce)

Process improvement

QA methodologies & frameworks

Data-driven reporting

Payments industry knowledge (merchant/

Education

Bachelor’s degree in business administration, Information Systems, Finance, or related fields

Tools

Salesforce

Microsoft Office Suite

Job description

RealPage Philippines, INC. invites applications for a Team Leader II overseeing the ClickPay implementation team. You will drive end-to-end client onboarding, coaching, and process improvements to deliver high-quality deployments on time.

You’ll leverage multifamily industry knowledge and RealPage capabilities to align client needs with business goals, while delivering analytics-driven performance insights and training programs.