Strategic HRBP — Global Accounts & Employee Experience

ConnectOS; Mandaluyong; Presencial; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

ConnectOS is seeking an HR Business Partner who partners with Operations leaders and client stakeholders to support multiple global client accounts and the Philippines-based workforce.

As part of a team of HRBPs, the role provides strategic HR advice across the employee lifecycle, drives engagement and performance, ensures compliance with Philippine employment legislation, and partners with clients and internal stakeholders to deliver high-performing teams and positive business outcomes.

Formación

• Bachelor's degree in HR, Psychology, Business, or related discipline.
• 8+ years' HR/People & Culture experience, including 4+ years leading, coaching, or mentoring HR teams, ideally in a BPO, shared services, or high-volume environment.
• Strong knowledge of Philippine labour laws and employee relations.
• Proven stakeholder management and influencing skills.
• Experience with HRIS and workforce analytics for enterprise clients.
• Experience with Great Place to Work®, employer awards, EVP, or employer branding initiatives.

Responsabilidades

• Partner with Operations leaders and client stakeholders to align People & Culture strategies with business and client objectives.
• Manage delivery of end-to-end employee lifecycle, including onboarding, performance, engagement, development, retention, succession planning, and offboarding.
• Analyse workforce data to drive initiatives that improve employee engagement, retention, operational performance, and employee experience.
• Build trusted relationships with clients and resolve people matters in line with company policies and Philippine labour legislation.
• Coach leaders on performance management, employee relations, change management, and leadership capability, including managing investigations, disciplinary matters, and grievances.
• Support employer branding and EVP initiatives to strengthen talent attraction and engagement.
• Ensure compliance with Philippine labour laws, company policies, audits, and HR governance requirements.
• Partner with shared service teams across ConnectOS to deliver seamless employee experiences and support business growth.
• Manage employee relations matters, including investigations, disciplinary processes, grievances, and performance improvement.
• Support talent development and succession planning.
• Ensure compliance with Philippine labour laws, company policies, and HR governance requirements.
• Support audits, policy implementation, and workforce compliance activities.
• Partner with ConnectOS departments providing shared services to client staff to improve employee experience and support growth.
• Drive the overall company culture in partnership with the Core team, supporting engagement, inclusion, collaboration, and alignment with values across clients and teams.

Conocimientos

Stakeholder management

People & Culture leadership

HR analytics

Employer branding

Employee relations

Change management

Coaching and mentoring

Educación

Bachelor's degree in HR/ Psychology/ Business

Herramientas

HRIS

Workforce analytics

Great Place to Work programs

Descripción del empleo

ConnectOS is seeking an HR Business Partner who partners with Operations leaders and client stakeholders to support multiple global client accounts and the Philippines-based workforce.

As part of a team of HRBPs, the role provides strategic HR advice across the employee lifecycle, drives engagement and performance, ensures compliance with Philippine employment legislation, and partners with clients and internal stakeholders to deliver high-performing teams and positive business outcomes.