Strategic Enterprise Customer Success Lead

Dempsey Resource Management; Quezon City; On-site; PHP 391,000 - 725,000; Full time

Job summary

Dempsey Resource Management is seeking a candidate with a Bachelor’s Degree in Business, Marketing, IT, or equivalent who has ideally 2–3 years in B2B sales, account management, or customer success. IT industry experience and familiarity with enterprise or government accounts are a plus.

The role emphasizes maintaining active, positive relations with customers, partners, and stakeholders; addressing concerns; onboarding and retention; and coordinating periodic customer satisfaction surveys and

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or equivalent.
• 2–3 years in B2B sales, account management, or customer success.
• Experience in IT industry and with enterprise/government accounts is a plus.
• A customer-first mindset and advocacy for excellent customer experience.

Responsibilities

• Maintain active, positive relations with customers, partners, suppliers, and other relevant parties.
• Address customer concerns and propose solutions for timely resolution.
• Monitor onboarding, after-sales support, and renewal of contracts.
• Coordinate periodic customer satisfaction surveys.
• Conduct business reviews and client check-ins to ensure success of implemented solutions.

Skills

Customer-focused mindset

Relationship management

Communication

Education

Bachelor’s Degree in Business, Marketing, IT, or equivalent

Job description

Dempsey Resource Management is seeking a candidate with a Bachelor’s Degree in Business, Marketing, IT, or equivalent who has ideally 2–3 years in B2B sales, account management, or customer success. IT industry experience and familiarity with enterprise or government accounts are a plus.

The role emphasizes maintaining active, positive relations with customers, partners, and stakeholders; addressing concerns; onboarding and retention; and coordinating periodic customer satisfaction surveys and