Strategic Customer Success Manager: Retention & Growth

K1 Industries; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health HMO coverage up to PHP 200K

Hybrid work with 1 onsite day per week

PTO max of 20 days per year

Group life insurance up to PHP 1M

Free dependent upon regularization

Job summary

Vector Solutions is seeking a Customer Success Manager to drive retention and expansion within a growing portfolio. You will be the main contact for assigned accounts, conducting regular reviews, sharing platform updates, and collaborating with product teams to ensure customer satisfaction and compliance with state requirements.

Ideal candidates have 3–5 years in customer-facing roles, a related bachelor’s degree, and strong communication, organization, and CRM experience (Salesforce).

Qualifications

• 3-5 years’ experience in a customer-facing, service-oriented position focusing on relationship management.
• Bachelor’s degree in a related field.
• Experience with Educational Learning or Higher-Ed sector preferred.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint) and CRM (Salesforce).

Responsibilities

• Drive retention and expansion by advising customers to ensure platform adoption.
• Serve as primary contact for all accounts in your book of business.
• Conduct regular business reviews to measure success against goals.
• Communicate platform updates and best practices to customers.
• Work cross-functionally to meet state law requirements through products and trainings.
• Identify and escalate major product issues and retention risks.
• Host best practices webinars and office hours for customers.
• Assist in User Acceptance Testing as requested by leadership.
• Develop and update customer-facing documentation and knowledge base.

Skills

Relationship management

Customer success

Communication skills

Time management

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Office

Job description

Vector Solutions is seeking a Customer Success Manager to drive retention and expansion within a growing portfolio. You will be the main contact for assigned accounts, conducting regular reviews, sharing platform updates, and collaborating with product teams to ensure customer satisfaction and compliance with state requirements.

Ideal candidates have 3–5 years in customer-facing roles, a related bachelor’s degree, and strong communication, organization, and CRM experience (Salesforce).