SaaS Service Delivery Lead for Customer Success

K1 Industries; Pasig; Hybrid; PHP 5,707,000 - 7,609,000; Full time

Benefits offered by this job

Health HMO coverage up to P200K

Hybrid work: 1 onsite day per week

Group life insurance up to P1M

Job summary

Vector Solutions seeks a Service Delivery Manager to support two key products within our Commercial sector. The role blends hands-on product configuration with customer-facing support, focusing on helping onsite system administrators manage daily, weekly, and monthly operations.

The ideal candidate will own technical tasks, build strong customer relationships, and work with cross-functional teams to deliver scalable service and value. Hybrid work and US East hours are expected.

Qualifications

• Experience in a customer-facing role supporting SaaS platforms.
• Ability to configure UI and provisioning workflows.
• Strong problem solving and communication skills.
• Familiarity with data management (CSV imports, bulk updates).
• Experience with APIs or system integrations is a plus.

Responsibilities

• Act as day-to-day point of contact for client administrators.
• Provide setup, configuration, and back-end support across platforms.
• Perform user provisioning and manage access controls.
• Collaborate with Customer Success to align on goals and risks.
• Document workflows and contribute to process improvements.
• Support system updates and participate in rollout testing.

Skills

Customer-facing

System administration

UI configuration

User provisioning

Data management

APIs

Problem solving

Communication

Education

Bachelor's degree in a related field

Tools

APIs

CRM

Web-based tools

Job description

Vector Solutions seeks a Service Delivery Manager to support two key products within our Commercial sector. The role blends hands-on product configuration with customer-facing support, focusing on helping onsite system administrators manage daily, weekly, and monthly operations.

The ideal candidate will own technical tasks, build strong customer relationships, and work with cross-functional teams to deliver scalable service and value. Hybrid work and US East hours are expected.