Education Customer Success Lead – Hybrid & Growth

Vector Solutions; Manila; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Health HMO coverage up to P200K

Free dependent upon regularization

Group life insurance up to P1M

PTO max of 20 days per year

Employee Resource Groups

Job summary

Vector Solutions in Manila is seeking a Customer Success Manager for the Education Learning sector. You will cultivate strong client relationships, drive platform adoption, and ensure client needs are met through consultative guidance.

As the primary contact for your accounts, you will conduct business reviews, share best practices, and coordinate with product teams to meet state requirements and drive retention and upsell opportunities.

Qualifications

• 3–5 years in a customer-facing, relationship management role.
• Bachelor’s degree in a related field.
• Thrives in a fast-paced environment and can adapt to customer needs.
• Knowledge of risk pools and partnerships is preferred.
• Experience in Educational Learning or Higher-Ed sector is a plus.
• Ability to manage projects with complex, large organizations.
• Knowledge of state laws related to products, training, and compliance.
• Self-managed, autonomous work style.
• Excellent interpersonal and written communication skills.
• Confident presenting to clients and senior executives.
• Strong organizational skills and time management.

Responsibilities

• Drive retention and expansion by advising customers to ensure platform adoption.
• Serve as primary contact for all accounts in your book of business.
• Conduct regular business reviews to measure success against goals.
• Proactively communicate platform updates and best practices.
• Coordinate with cross-functional teams to meet state law requirements.
• Identify and elevate major product issues and retention risks.
• Host best practices webinars and office hours on a rotating schedule.
• Participate in User Acceptance Testing as requested by leadership.
• Maintain up-to-date knowledge center with articles and guides.
• Lead platform team in prioritizing open customer issues.
• Collaborate cross-functionally to address needs of multiple customers.
• Develop and deploy customer-facing docs for new releases.
• Support awareness and utilization of Vector’s platforms.
• Report to Senior Manager of Customer Success.
• Other duties as assigned.

Skills

Relationship management

Communication skills

Presentation skills

Independent work

Time management

Organizational skills

Customer service mindset

Problem solving

Education

Bachelor’s degree in a related field

Tools

CRM familiarity

Microsoft Office

Job description

Vector Solutions in Manila is seeking a Customer Success Manager for the Education Learning sector. You will cultivate strong client relationships, drive platform adoption, and ensure client needs are met through consultative guidance.

As the primary contact for your accounts, you will conduct business reviews, share best practices, and coordinate with product teams to meet state requirements and drive retention and upsell opportunities.