Strategic Customer Success & Key Account Manager

Cartrack Philippines; Makati; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

A leading smart mobility SaaS company in the Philippines seeks a Key Account Manager to build and manage strong relationships with key decision makers. The ideal candidate will have a Bachelor's degree and at least 2 years of customer service or account management experience. Responsibilities include understanding client needs, upselling services, and resolving inquiries promptly. The role requires excellent communication and interpersonal skills, as well as the ability to work both independently and collaboratively in a vibrant environment with a focus on customer satisfaction.

Qualifications

• Minimum 2 years of customer service or account management experience.
• Ability to work independently and as part of a team.
• Willingness to work onsite and in the field around Metro Manila.

Responsibilities

• Build relationships with key decision makers and manage services for Key Accounts.
• Understand client needs and identify upselling opportunities.
• Resolve customer inquiries and ensure proper follow-up.

Skills

Excellent communication skills

Interpersonal skills

Customer service experience

Tech-savvy

Education

Diploma/Bachelor's degree or equivalent experience

Job description

A leading smart mobility SaaS company in the Philippines seeks a Key Account Manager to build and manage strong relationships with key decision makers. The ideal candidate will have a Bachelor's degree and at least 2 years of customer service or account management experience. Responsibilities include understanding client needs, upselling services, and resolving inquiries promptly. The role requires excellent communication and interpersonal skills, as well as the ability to work both independently and collaboratively in a vibrant environment with a focus on customer satisfaction.