Strategic Customer Accounts Manager for Growth & CRM

MicroSourcing International; Cagayan de Oro; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing, located in Cagayan de Oro, is seeking a Customer Account Manager to build trusted relationships with customers and oversee end-to-end order processing. This onsite day-shift role emphasizes collaboration with Operations, Logistics, QA, and Sales to ensure accurate orders, timely delivery, and excellent service.

The ideal candidate brings 5+ years of customer service and sales support, strong communication skills, and experience with CRM systems (Dynamics 365) and Office 365.

Qualifications

• Bachelor’s degree preferred, but not required.
• 5+ years of customer service and sales support experience.
• Experience in food manufacturing or related industry is a plus.
• Strong decision-making and problem-solving skills.
• Excellent communication skills - verbal, written, and digital.
• Proficient in Microsoft Office 365 and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and collaborative.

Responsibilities

• Build and maintain strong, trust-based relationships with customers.
• Ensure customer needs are met and service expectations are consistently exceeded.
• Respond promptly and professionally to customer inquiries, requests and initial complaints.
• Demonstrate professionalism and empathy during challenging customer conversations, ensuring positive outcomes and maintaining positive relationships.
• Manage end-to-end order processing—from receipt and entry to production tracking and final delivery—using ERP systems to ensure accuracy and efficiency.
• Maintain and update customer records in Dynamics 365 CRM ensuring seamless integration with ERP platforms for order management.
• Partner with internal teams—including Operations, Logistics, Quality, and Sales—to ensure accurate and timely order processing, production, and delivery.
• Support Sales in customer quoting and contracting for Didion products.
• Provide responsive support to the Sales team by facilitating communication, sharing updates, and assisting with customer-specific requests.
• Navigate varying team dynamics and priorities to align customer needs with operational capabilities.
• Initiate the customer complaint (CCR) process and collaborate with relevant departments to ensure timely, effective resolution.
• Act as a liaison across departments to advocate for customer needs and drive continuous service improvement.
• Serve as a backup to the Customer Relations Manager to support team leadership and service continuity.

Skills

Customer relationship management

Sales support

Account management

Communication skills

Microsoft Office 365

CRM systems

Education

Bachelor’s degree

Tools

Dynamics 365 CRM

Microsoft Office 365

Job description

MicroSourcing, located in Cagayan de Oro, is seeking a Customer Account Manager to build trusted relationships with customers and oversee end-to-end order processing. This onsite day-shift role emphasizes collaboration with Operations, Logistics, QA, and Sales to ensure accurate orders, timely delivery, and excellent service.

The ideal candidate brings 5+ years of customer service and sales support, strong communication skills, and experience with CRM systems (Dynamics 365) and Office 365.