Strategic Client Growth & Relationship Lead

MicroSourcing International; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Account Manager (Client Relationship Management) in Cebu, onsite at IT Tower. You will be the primary contact for assigned clients, manage expectations, resolve escalations, and drive growth within existing accounts.

The role requires 5+ years in BPO account management with strong English communication, executive presence, and ability to negotiate terms, manage P&L, and collaborate with HR, Legal, Finance.

Qualifications

• 5+ years of experience in BPO account management, enterprise client success, or complex B2B relationship management.
• Strong English and communication skills, both written and verbal, with proven Executive Presence and transparency.
• Direct client-facing experience and strong commercial acumen with a track record of negotiating terms, managing account P&L, and driving growth.

Responsibilities

• Serve as the primary point of contact for assigned clients, actively managing expectations and swiftly resolving escalations.
• Hold full responsibility and accountability for client escalation resolution and respond directly to SLA breaches.
• Monitor SLA and overall delivery performance, partnering directly with the pod's HR Partner and TA Partner to close any identified gaps.
• Identify and pursue growth and retention opportunities within existing client accounts.
• Relay critical client feedback and market intelligence to enterprise leadership.
• Lead the negotiation of client pricing, discounting, and commercial terms in contracts.
• Escalate any pricing or terms that fall outside standard margin guardrails to Finance & Admin (Enablement) for accountable sign-off.

Skills

Executive Presence

Commercial Acumen

Account Planning

Negotiation

Job description

MicroSourcing is seeking an Account Manager (Client Relationship Management) in Cebu, onsite at IT Tower. You will be the primary contact for assigned clients, manage expectations, resolve escalations, and drive growth within existing accounts.

The role requires 5+ years in BPO account management with strong English communication, executive presence, and ability to negotiate terms, manage P&L, and collaborate with HR, Legal, Finance.