Growth-Focused Client Experience Manager

MicroSourcing

Manila

Hybrid

PHP 500,000 - 800,000

Full time

43 hours ago

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Job summary

MicroSourcing seeks a Client Experience Account Manager to oversee key client operations and ensure high-quality delivery of services across departments. You will be the primary liaison, setting up client Philippines operations and driving growth within client portfolios.

Ideal candidates have 3+ years in account management or client services, strong BPO knowledge, and excellent communication and leadership skills.

Qualifications

Bachelor's degree in any field; master's degree or relevant certifications are a plus.
At least 3 years of experience in account management, client services, or a related role, with a track record of success in managing client relationships.
Strong understanding of BPO services, client needs, and operational excellence.
Excellent interpersonal and communication skills, with the ability to build and maintain client trust.
Analytical and problem-solving abilities, including proficiency in data analysis and reporting.

Responsibilities

Oversee the operation of assigned clients and ensure the quality delivery of Microsourcing services.
Be the main point of contact of the client across Microsourcing departments and services.
Assist clients in setting up their Philippines operations and drive growth in client operation.
Oversee EBITDA, client growth, attrition reduction, and Net Promoter Scores.
Collaborate with site departments to ensure timely service delivery.