Strategic CS Lead: Upsell & Account Growth

Asticom; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Asticom is seeking a Customer Success Relationship Manager to accelerate revenue within an existing client portfolio. You will farm accounts, drive aggressive upsell and cross-sell initiatives, and position Asticom as the premier partner across Engineering, BPO, IT Managed Services, Staffing.

You will lead senior-level engagements with C-level executives, develop growth plans, and coordinate with internal teams to deliver tailored, high-value solutions.

Qualifications

• College graduate with a broad business degree or relevant field.
• 5+ years in Customer Success, Account Management or sales leadership.
• Proven upsell/cross-sell and renewals success with enterprise clients.
• Strong B2B sales and client retention experience.
• Experience managing complex enterprise accounts.
• Staffing, outsourcing, BPO or workforce solutions familiarity preferred.
• Understanding staffing economics: utilization, margins and SLAs.
• Cross-functional collaboration with Sales, Recruitment, Finance and Delivery.
• Advanced reporting, dashboards and operational analytics skills.

Responsibilities

• Identify and close new business opportunities within assigned accounts.
• Sell Asticom's service suite across Engineering, IT Managed Services, BPO, Staffing.
• Design tailored solutions with internal teams to address client needs.
• Advise C-level executives and key decision-makers as the primary commercial contact.
• Maintain regular biz-dev touchpoints, site visits, and budget-cycle alignments.
• Use listening frameworks to uncover client challenges and outpace competitors.
• Collaborate with CSOM to ensure delivery excellence informs strategy.
• Co-author account growth plans aligning commercial goals with KPIs and renewals.
• Lead proposal creation, pricing strategy and negotiations end-to-end.
• Maintain an accurate sales pipeline and provide reliable forecasts.

Skills

Upselling

Cross-selling

Renewals

Client retention

B2B sales

Account management

Enterprise accounts

Reporting dashboards

Operational analytics

Education

Bachelor’s degree

Job description

Asticom is seeking a Customer Success Relationship Manager to accelerate revenue within an existing client portfolio. You will farm accounts, drive aggressive upsell and cross-sell initiatives, and position Asticom as the premier partner across Engineering, BPO, IT Managed Services, Staffing.

You will lead senior-level engagements with C-level executives, develop growth plans, and coordinate with internal teams to deliver tailored, high-value solutions.