Customer Success Relationship Manager (CSRM)

Asticom Technology Inc; Taguig; Hybrid; PHP 1.200.000 - 2.100.000; Vollzeit

Zusammenfassung

Asticom Technology Inc. seeks a Customer Success Relationship Manager to accelerate revenue growth within the existing client portfolio.

This quota-carrying role focuses on farming accounts, upsell and cross-sell initiatives, and positioning Asticom as the premier partner across Engineering, IT Managed Services, BPO, and Staffing. You will lead strategic engagements with C-level executives, design growth plans with cross-functional teams, and manage a robust pipeline to forecast revenue and

Qualifikationen

• College graduate (any course).
• Minimum 5 years in Customer Success, Account Management, Sales/BD, or Operations Management.
• Strong upsell, cross-sell, renewals, and client retention background.
• Solid B2B sales/CS experience.
• Experience managing complex enterprise accounts.
• Direct staffing, outsourcing, BPO, or workforce solutions exp. preferred.
• Strong understanding of staffing economics: utilization, billable hours, margins, SLAs.
• Experience collaborating with Sales, Recruitment, Finance, and Delivery teams.
• Advanced skills in reporting, dashboards, and operational analytics.

Aufgaben

• Proactively identify, pitch, and close new opportunities within accounts to drive headcount growth, new project streams, and service line expansion.
• Evangelize and sell Asticom's service suite: Engineering Services, IT Managed Services & Digital Solutions, BPO & Shared Services, Staffing & Manpower Augmentation, and Project-Based Outsourcing.
• Partner with internal technical teams to design tailored, high-value solutions addressing client pain points and market trends.
• Serve as the primary commercial advisor and strategic contact for C-level executives and key decision-makers.
• Establish a robust rhythm of business development touchpoints, client site visits, and executive alignments to stay ahead of budgets and procurement needs.
• Implement active listening to uncover latent client challenges and position Asticom ahead of competitors.
• Collaborate with the Customer Success Operations Manager to ensure delivery excellence informs commercial strategy.
• Co-author comprehensive account growth plans aligning commercial goals with KPIs, renewals, and risk mitigation.
• Lead proposal creation, pricing strategy, and negotiations from inception to close.
• Maintain an accurate, active, and qualified sales pipeline in CRM and provide leadership with reliable revenue forecasts.

Kenntnisse

Upselling

Cross-selling

Renewals

Client retention

B2B sales

Enterprise accounts

Cross-functional collaboration

Analytics & dashboards

Ausbildung

Bachelor's degree

Jobbeschreibung

About the role

The Customer Success Relationship Manager (CSRM) is a high-impact, front-line commercial leader responsible for accelerating revenue growth within Asticom's existing client portfolio. This is a strategic, quota-carrying role focused on farming existing accounts to uncover new business opportunities, drive aggressive upsell and cross-sell initiatives, and position Asticom as the premier partner of choice across our core verticals: Engineering, BPO, IT Managed Services, and Staffing.

Key responsibilities

• Proactively identify, pitch, and close new business opportunities within assigned accounts to drive headcount growth, new project streams, and service line expansion
• Evangelize and sell Asticom's comprehensive service suite, including Engineering Services, IT Managed Services & Digital Solutions, BPO & Shared Services, Staffing & Manpower Augmentation, and Project-Based Outsourcing
• Partner with internal technical teams to design tailored, high-value solutions that address complex client pain points and align with market trends
• Serve as the primary commercial advisor and strategic point of contact for C-level executives and key decision-makers
• Establish a robust rhythm of business development touchpoints, client site visits, and executive alignments to stay ahead of upcoming budget cycles and procurement needs
• Implement active listening frameworks to uncover latent client challenges, positioning Asticom ahead of competitors
• Collaborate seamlessly with the Customer Success Operations Manager (CSOM) to ensure delivery excellence informs commercial strategy
• Co-author comprehensive account growth plans, aligning commercial goals with operational KPIs, contract renewals, and risk mitigation strategies
• Lead proposal creation, pricing strategy, and commercial negotiations from inception to close
• Maintain a highly accurate, active, and qualified sales pipeline within the corporate CRM and provide leadership with reliable monthly and quarterly revenue forecasts

About you

• College graduate of any course
• Minimum 5 years of experience in Customer Success, Account Management, Sales / Business Development, or Operations Management
• Strong background in upselling, cross-selling, renewals, and client retention
• Strong B2B sales/CS background
• Experience managing complex enterprise accounts
• Direct experience in staffing, outsourcing, BPO, or workforce solutions (highly preferred)
• Strong understanding of staffing economics: utilization, billable hours, margins, SLAs
• Experience working cross-functionally with Sales, Recruitment, Finance, and Delivery teams
• Advanced skills in reporting, dashboards, and operational analytics