Customer Success Relationship Manager (CSRM)

Asticom Technology Inc.; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Asticom is seeking a Customer Success Relationship Manager to accelerate revenue within an existing client portfolio. You will farm accounts, drive aggressive upsell and cross-sell initiatives, and position Asticom as the premier partner across Engineering, BPO, IT Managed Services, Staffing.

You will lead senior-level engagements with C-level executives, develop growth plans, and coordinate with internal teams to deliver tailored, high-value solutions.

Qualifications

• College graduate with a broad business degree or relevant field.
• 5+ years in Customer Success, Account Management or sales leadership.
• Proven upsell/cross-sell and renewals success with enterprise clients.
• Strong B2B sales and client retention experience.
• Experience managing complex enterprise accounts.
• Staffing, outsourcing, BPO or workforce solutions familiarity preferred.
• Understanding staffing economics: utilization, margins and SLAs.
• Cross-functional collaboration with Sales, Recruitment, Finance and Delivery.
• Advanced reporting, dashboards and operational analytics skills.

Responsibilities

• Identify and close new business opportunities within assigned accounts.
• Sell Asticom's service suite across Engineering, IT Managed Services, BPO, Staffing.
• Design tailored solutions with internal teams to address client needs.
• Advise C-level executives and key decision-makers as the primary commercial contact.
• Maintain regular biz-dev touchpoints, site visits, and budget-cycle alignments.
• Use listening frameworks to uncover client challenges and outpace competitors.
• Collaborate with CSOM to ensure delivery excellence informs strategy.
• Co-author account growth plans aligning commercial goals with KPIs and renewals.
• Lead proposal creation, pricing strategy and negotiations end-to-end.
• Maintain an accurate sales pipeline and provide reliable forecasts.

Skills

Upselling

Cross-selling

Renewals

Client retention

B2B sales

Account management

Enterprise accounts

Reporting dashboards

Operational analytics

Education

Bachelor’s degree

Job description

About The Role

Customer Success Relationship Manager (CSRM) is a high-impact, front-line commercial leader responsible for accelerating revenue growth within Asticom's existing client portfolio. This is a strategic, quota-carrying role focused on farming existing accounts to uncover new business opportunities, drive aggressive upsell and cross-sell initiatives, and position Asticom as the premier partner of choice across our core verticals: Engineering, BPO, IT Managed Services, and Staffing.

Key responsibilities

• Proactively identify, pitch, and close new business opportunities within assigned accounts to drive headcount growth, new project streams, and service line expansion
• Evangelize and sell Asticom's comprehensive service suite, including Engineering Services, IT Managed Services & Digital Solutions, BPO & Shared Services, Staffing & Manpower Augmentation, and Project-Based Outsourcing
• Partner with internal technical teams to design tailored, high-value solutions that address complex client pain points and align with market trends
• Serve as the primary commercial advisor and strategic point of contact for C-level executives and key decision-makers
• Establish a robust rhythm of business development touchpoints, client site visits, and executive alignments to stay ahead of upcoming budget cycles and procurement needs
• Implement active listening frameworks to uncover latent client challenges, positioning Asticom ahead of competitors
• Collaborate seamlessly with the Customer Success Operations Manager (CSOM) to ensure delivery excellence informs commercial strategy
• Co-author comprehensive account growth plans, aligning commercial goals with operational KPIs, contract renewals, and risk mitigation strategies
• Lead proposal creation, pricing strategy, and commercial negotiations from inception to close
• Maintain a highly accurate, active, and qualified sales pipeline within the corporate CRM and provide leadership with reliable monthly and quarterly revenue forecasts

About You

• College graduate of any course
• Minimum 5 years of experience in Customer Success, Account Management, Sales / Business Development, or Operations Management
• Strong background in upselling, cross-selling, renewals, and client retention
• Strong B2B sales/CS background
• Experience managing complex enterprise accounts
• Direct experience in staffing, outsourcing, BPO, or workforce solutions (highly preferred)
• Strong understanding of staffing economics: utilization, billable hours, margins, SLAs
• Experience working cross-functionally with Sales, Recruitment, Finance, and Delivery teams
• Advanced skills in reporting, dashboards, and operational analytics