Strategic Communications Manager

FWD Insurance; Taguig; On-site; PHP 400,000 - 640,000; Full time

Job summary

FWD Life Philippines is seeking a Communications Associate Manager to shape external communications and strengthen brand trust. You will lead content strategy for corporate channels, manage media relations, and collaborate with stakeholders to ensure consistent messaging across the organization.

You will also oversee customer communications, handle complaints, and contribute to crisis planning and CSR storytelling to promote financial literacy and sustainability.

Qualifications

• Experience in corporate communications, PR, and media relations.
• Ability to drive editorial direction and messaging standards.
• Strong cross-functional collaboration across departments.

Responsibilities

• Oversee Corporate channels and drive thought leadership and financial literacy initiatives.
• Lead stakeholder engagement and align narratives across leadership teams.
• Plan and execute media relations and PR campaigns with agencies.
• Draft customer communications and review messaging on complaints and updates.
• Develop crisis communication protocols and advise on reputational risk.
• Lead CSR storytelling and amplify brand impact in financial inclusion and sustainability.

Skills

Stakeholder Engagement

External Communications

Media Relations

Crisis Management

Content Strategy

Job description

FWD Life Philippines is seeking a Communications Associate Manager to shape external communications and strengthen brand trust. You will lead content strategy for corporate channels, manage media relations, and collaborate with stakeholders to ensure consistent messaging across the organization.

You will also oversee customer communications, handle complaints, and contribute to crisis planning and CSR storytelling to promote financial literacy and sustainability.