Strategic Communications Lead

FWD Group Management Holdings Limited; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

FWD Life Philippines seeks a Communications Associate Manager to shape and execute external communications strategy, elevating the company’s reputation and customer trust across stakeholders.

You will lead content strategy, stakeholder engagement, external PR, customer communications, crisis management, and CSR storytelling, with cross-functional collaboration across departments and regulators.

Responsibilities

• Oversee Corporate channels - Drive thought leadership and financial literacy initiatives, ensuring accuracy, timeliness, and brand alignment.
• Stakeholder Engagement & Cross-Functional Leadership - Foster effective stakeholder engagement and ensure alignment of corporate narratives across departments and leadership teams.
• External Communications & PR - Contribute to strategic planning and execution of media relations and PR campaigns; monitor coverage.
• Customer Communications & Complaints - Oversee customer-facing communications to ensure clear, consistent messaging around complaints and service updates.
• Crisis & Issues Management - Develop crisis communication protocols; advise on reputational risk and post-crisis trust rebuilding.
• CSR & Brand Purpose Storytelling - Lead storytelling around CSR, ESG, and financial inclusion initiatives.

Job description

FWD Life Philippines seeks a Communications Associate Manager to shape and execute external communications strategy, elevating the company’s reputation and customer trust across stakeholders.

You will lead content strategy, stakeholder engagement, external PR, customer communications, crisis management, and CSR storytelling, with cross-functional collaboration across departments and regulators.