Strategic Collections Specialist

NTT DATA Payment Services Philippines, Inc.; Makati; On-site; PHP 360,000 - 540,000; Full time

Job summary

NTT DATA Payment Services Philippines, Inc. in Makati is seeking a collections specialist to manage delinquent accounts and recover outstanding payments.

You will contact customers by phone and email, negotiate payment plans, and maintain precise records. This role requires strong verbal and written communication, solid interpersonal skills, and proficiency in Excel, with a background in finance or accounting.

Qualifications

• Experience in collections or accounts receivable.
• Strong verbal and written communication for negotiation.
• Interpersonal skills for difficult conversations.
• Proficiency in Microsoft Excel.
• Bachelor's degree in Finance, Accounting, or Business Administration preferred.

Responsibilities

• Contact delinquent customers to inform them of overdue payments.
• Negotiate payment arrangements and settlements.
• Maintain accurate records of communications and payment updates.
• Prepare reports on collection activities and outcomes.
• Address disputes and discrepancies in billing to resolve payment issues.

Skills

Negotiation

Communication

Interpersonal skills

Accounts receivable

Financial terminology

Education

Bachelor's degree in Finance, Accounting, or Business Administration

Tools

Microsoft Excel

Job description

NTT DATA Payment Services Philippines, Inc. in Makati is seeking a collections specialist to manage delinquent accounts and recover outstanding payments.

You will contact customers by phone and email, negotiate payment plans, and maintain precise records. This role requires strong verbal and written communication, solid interpersonal skills, and proficiency in Excel, with a background in finance or accounting.