Strategic Client Success & Operations Lead

Tavor Perry; Gingoog; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Tavor Perry is seeking an Internal Team Lead and Client Account Manager to oversee client relationships and manage the VA team from an HR perspective. The role blends client service with HR support and a sales element to upsell services.

You will ensure client satisfaction, resolve HR concerns for VAs, coach the team, and drive growth through proactive account management, scheduling, and effective communication across clients and VAs.

Qualifications

• Strong leadership and account management background with client relationship focus.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to handle HR-related issues and resolve VA concerns.
• Strong problem-solving with proactive issue resolution.
• Experience managing multiple tasks, schedules, and priorities.
• Flexibility with working hours to meet team and client needs.
• Ability to recognize sales opportunities and drive growth with existing clients.

Responsibilities

• Serve as the main contact for clients, ensuring needs are met and VA performance is satisfactory.
• Proactively address client concerns and coordinate effective resolutions.
• Manage accounts, building strong relationships to understand business needs.
• Identify opportunities to upsell services to existing clients.
• Support VAs with HR-related concerns and ensure smooth client communication.
• Oversee internal processes and workflows for efficiency.
• Regularly report on team and client performance with data-driven insights.
• Adapt schedules based on client needs and team requirements; weekend availability as needed.

Skills

Leadership

Account management

Communication

HR handling

Problem solving

Multi-tasking

Flexibility

Sales mindset

Tools

CRM tools

Job description

Tavor Perry is seeking an Internal Team Lead and Client Account Manager to oversee client relationships and manage the VA team from an HR perspective. The role blends client service with HR support and a sales element to upsell services.

You will ensure client satisfaction, resolve HR concerns for VAs, coach the team, and drive growth through proactive account management, scheduling, and effective communication across clients and VAs.