Strategic Client Growth & HR Lead

vamasters, Inc.; Canlaon; Remote; PHP 700,000 - 1,000,000; Full time

Job summary

vamasters, Inc. seeks a strategic Internal Team Lead and Client Account Manager to oversee the VA team and manage client relationships with an HR focus. Hybrid sales element involves upselling services to existing clients and ensuring high service quality.

The role requires leadership, issue resolution, and the ability to guide VAs on HR matters while driving business growth and aligning client expectations with VA performance.

Qualifications

• Demonstrated leadership and client relationship management experience.
• Strong communication and interpersonal skills with a client-first mindset.
• Ability to manage HR-related issues for VAs and resolve conflicts proactively.
• Proven problem-solving skills and proactive issue resolution.
• Experience handling multiple tasks, schedules, and priorities in a dynamic environment.
• Flexible working hours to accommodate client needs and team requirements.
• Identify sales opportunities and grow business with existing clients.

Responsibilities

• Be the main point of contact for clients and ensure satisfaction with VA performance and service quality.
• Address client concerns proactively and drive effective resolutions.
• Serve as account manager and build strong client relationships to understand business needs.
• Uncover opportunities to expand services and upsell to existing clients.
• Support VAs through client-related challenges; guide HR concerns including conflict resolution and scheduling.
• Coach VAs to improve client relationships and teamwork.
• Maintain and optimize internal systems, processes, and workflows.

Skills

Leadership

Client mgmt

Communication

HR management

Problem solving

Multitasking

Flexibility

Sales mindset

Tools

CRM tools

Job description

vamasters, Inc. seeks a strategic Internal Team Lead and Client Account Manager to oversee the VA team and manage client relationships with an HR focus. Hybrid sales element involves upselling services to existing clients and ensuring high service quality.

The role requires leadership, issue resolution, and the ability to guide VAs on HR matters while driving business growth and aligning client expectations with VA performance.