Client Relationship & Growth Lead (VA HR)

Tavor Perry; Tanjay; Vor Ort; PHP 500.000 - 1.000.000; Vollzeit

Zusammenfassung

Tavor Perry in the Philippines seeks an strategic Internal Team Lead and Client Account Manager to own client relationships while overseeing the VA team from an HR perspective. You will drive service quality, resolve issues, and identify upsell opportunities to grow existing accounts, with a focus on collaboration and HR leadership.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities in a dynamic environment.

Qualifikationen

• Experience leading client-facing teams and managing client expectations.
• Proven ability to provide HR support for virtual assistants.
• Strong communication and issue-resolution skills.
• Ability to identify and pursue upsell opportunities.
• Capacity to manage multiple tasks and schedules in a dynamic environment.

Aufgaben

• Serve as primary contact for clients and VA team, ensuring satisfaction and service quality.
• Manage client accounts, address concerns, and drive growth through upselling.
• Provide HR support to VAs, including conflict resolution and scheduling.
• Coach VAs to strengthen client relationships and collaboration.
• Oversee processes and systems to keep workflows efficient.
• Report on team and client performance, spotting trends.

Kenntnisse

Leadership

Account management

Client relations

HR management

Problem solving

Multi-tasking

Communication

Sales awareness

Jobbeschreibung

Tavor Perry in the Philippines seeks an strategic Internal Team Lead and Client Account Manager to own client relationships while overseeing the VA team from an HR perspective. You will drive service quality, resolve issues, and identify upsell opportunities to grow existing accounts, with a focus on collaboration and HR leadership.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities in a dynamic environment.