Client Success & Operations Lead with HR & Growth

vamasters, Inc.; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Vamasters, Inc. seeks an Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective while managing client relationships and driving growth.

The role combines client success with HR coordination and a sales component to upsell services to existing clients. Responsibilities include handling client inquiries, resolving issues, coaching VAs on relationship-building, and ensuring service quality across accounts.

Qualifications

• Strong leadership and account management background focusing on client relationships
• Excellent communication and interpersonal skills with a client-first mindset
• Ability to handle HR-related issues like conflicts or VA concerns
• Strong problem-solving skills and proactive issue resolution
• Experience juggling multiple tasks and priorities in a fast-changing environment
• Flexible with working hours to match client and team needs
• Ability to spot sales opportunities and drive growth with existing clients

Responsibilities

• Act as the main contact for existing and new clients, ensuring client satisfaction with VA performance and service quality
• Proactively tackle client concerns and see them through to resolution
• Serve as the account manager to build and nurture strong client relationships and understand their business needs

Job description

Vamasters, Inc. seeks an Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective while managing client relationships and driving growth.

The role combines client success with HR coordination and a sales component to upsell services to existing clients. Responsibilities include handling client inquiries, resolving issues, coaching VAs on relationship-building, and ensuring service quality across accounts.