Strategic Client Success Manager

Sysgen RPO; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

SYSGEN RPO in Taguig, Philippines, is seeking a client success specialist to proactively coordinate with stakeholders, analyze client needs, and ensure timely resolutions. You will work with Support, Sales, Development, Product, and Implementation teams to keep clients informed and satisfied.

The role requires 2–4 years in customer service or success, familiarity with payroll or payment processes, and strong organizational and interpersonal skills.

Qualifications

• BS/BA degree in related field or equivalent experience; 2–4 years in customer service/success.
• Experience with payroll, finance and/or payment processes.
• Entrepreneurial spirit; proactive and self-motivated.
• Excellent planning and organizational skills with follow-through.
• Proven problem-solving ability under pressure and composure.
• Independent worker who can also collaborate in a team.
• Strong verbal and written interpersonal skills; customer service focus.

Responsibilities

• Coordinate cross-functional resources (Support, Sales, Development, Product, Implementation) to resolve client issues.
• Meet with clients regularly to address issues and drive resolutions.
• Collaborate with the Software Support Director to ensure seamless communication.
• Document and advise clients on operational best practices.
• Represent the company positively in internal contexts and communities.
• Proactively communicate with stakeholders to understand client needs and updates.
• Align with Product Owners on product roadmap and initiatives.
• Handle multiple initiatives simultaneously.
• Perform other client success tasks as needed.

Skills

Customer service

Stakeholder communication

Cross-functional collaboration

Problem solving

Teamwork

Organizational skills

Independence

Interpersonal skills

Education

BS/BA degree or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

SYSGEN RPO in Taguig, Philippines, is seeking a client success specialist to proactively coordinate with stakeholders, analyze client needs, and ensure timely resolutions. You will work with Support, Sales, Development, Product, and Implementation teams to keep clients informed and satisfied.

The role requires 2–4 years in customer service or success, familiarity with payroll or payment processes, and strong organizational and interpersonal skills.