Remote Customer Success Manager for Sales Growth

MySigrid; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO coverage for you and dependents

Reimbursable internet charges

Paid time off

Comprehensive training

Job summary

MySigrid is hiring a Customer Success Manager to ensure client needs are understood and satisfied in a remote/hybrid setting in the Philippines. You will collaborate with Executive Assistants to maintain high service quality and drive continuous improvements.

The role requires at least 2 years in a supervisory or team lead capacity in customer service, plus proven sales experience and strong English communication. Expect ongoing training and a dynamic, collaborative environment.

Qualifications

• 2+ years in a customer service/success supervisory or team lead role.
• Proven sales experience required.
• Excellent English communication skills.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.

Responsibilities

• Build strong business relationships with accounts and ensure client needs are met.
• Manage client complaints and resolve issues promptly.
• Oversee client usage and plan improvements with executives and assistants.
• Leverage sales experience to identify growth opportunities within existing accounts.
• Conduct sales calls and present MySigrid offerings to potential clients.

Skills

Customer service leadership

Sales experience

English proficiency

Computer literacy

Customer success processes

Tools

CRM software

Job description

MySigrid is hiring a Customer Success Manager to ensure client needs are understood and satisfied in a remote/hybrid setting in the Philippines. You will collaborate with Executive Assistants to maintain high service quality and drive continuous improvements.

The role requires at least 2 years in a supervisory or team lead capacity in customer service, plus proven sales experience and strong English communication. Expect ongoing training and a dynamic, collaborative environment.