Strategic Client Success Leader (Hybrid)

KMC Solutions; Taguig; Híbrido; PHP 1.800.000 - 2.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

HMO + free dependent

Pantry access

Learning & growth opportunities

Above standard leaves

Competitive benefits

Descripción de la vacante

KMC Solutions in the Philippines is seeking a Client Services Manager III to lead strategic, enterprise-level client accounts, ensuring satisfaction, retention, and revenue growth. You will align services with client goals, manage key relationships, and drive cross-functional collaboration to exceed SLAs.

The role involves high-level reviews with C-suite executives and governance of strategic accounts, with a hybrid work setup and competitive benefits.

Formación

• Bachelor's degree in Business Admin, Management, Marketing, Communications or related field.
• 7–10 years in client services or account management, ideally in BPO/outsourcing.
• Ability to manage strategic client relationships and conduct high-level business reviews.
• Strong business acumen to engage and influence senior executives.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM platforms, MS Office, and advanced reporting tools.

Responsabilidades

• Act as primary liaison between the company and assigned strategic client accounts to ensure strong relationships.
• Align services with client objectives to support growth and operational needs.
• Drive client retention and explore upsell/cross-sell opportunities.
• Lead cross-functional teams to deliver outstanding service and meet SLAs.
• Monitor client health, assess risks, and develop mitigation strategies.
• Manage strategic account governance through regular reviews and stakeholder management.
• Advocate for client needs to influence service improvements.

Conocimientos

Strategic account management

Executive engagement

Communication

CRM proficiency

Negotiation

Educación

Bachelor's Degree (Business/Related)

Herramientas

CRM platforms

Microsoft Office

Advanced reporting tools

Descripción del empleo

KMC Solutions in the Philippines is seeking a Client Services Manager III to lead strategic, enterprise-level client accounts, ensuring satisfaction, retention, and revenue growth. You will align services with client goals, manage key relationships, and drive cross-functional collaboration to exceed SLAs.

The role involves high-level reviews with C-suite executives and governance of strategic accounts, with a hybrid work setup and competitive benefits.