Client Success Manager/ Service Delivery | Hybrid | Flexible Midshift

KMC Solutions; Taguig; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work

HMO + free dependent

Pantry access

Learning & growth opportunities

Above standard leaves

Competitive benefits

Job summary

KMC Solutions in the Philippines is seeking a Client Services Manager III to lead strategic, enterprise-level client accounts, ensuring satisfaction, retention, and revenue growth. You will align services with client goals, manage key relationships, and drive cross-functional collaboration to exceed SLAs.

The role involves high-level reviews with C-suite executives and governance of strategic accounts, with a hybrid work setup and competitive benefits.

Qualifications

• Bachelor's degree in Business Admin, Management, Marketing, Communications or related field.
• 7–10 years in client services or account management, ideally in BPO/outsourcing.
• Ability to manage strategic client relationships and conduct high-level business reviews.
• Strong business acumen to engage and influence senior executives.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM platforms, MS Office, and advanced reporting tools.

Responsibilities

• Act as primary liaison between the company and assigned strategic client accounts to ensure strong relationships.
• Align services with client objectives to support growth and operational needs.
• Drive client retention and explore upsell/cross-sell opportunities.
• Lead cross-functional teams to deliver outstanding service and meet SLAs.
• Monitor client health, assess risks, and develop mitigation strategies.
• Manage strategic account governance through regular reviews and stakeholder management.
• Advocate for client needs to influence service improvements.

Skills

Strategic account management

Executive engagement

Communication

CRM proficiency

Negotiation

Education

Bachelor's Degree (Business/Related)

Tools

CRM platforms

Microsoft Office

Advanced reporting tools

Job description

Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES MANAGER III!

The Client Services Manager III plays a pivotal role in managing strategic and enterprise-level client accounts to ensure client satisfaction, retention, and revenue growth. This leadership position involves aligning our services with client business goals, managing key relationships, and ensuring operational excellence across various internal functions.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.

• Making sound decision-making and flexibility to ensure team dynamics and productivity.

• Hybrid work setup

• Competitive benefits

• HMO + free dependent

• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

• Diverse learning & growth opportunities

• Above standard leaves

The main responsibilities of a CLIENT SERVICES MANAGER III include:

• Act as the primary liaison between the company and assigned strategic client accounts, ensuring strong, productive relationships.

• Align company services with client objectives to support their business growth and operational needs.

• Drive client retention and explore opportunities for account expansion through upselling and cross-selling initiatives.

• Lead cross-functional teams to deliver outstanding service and meet or exceed service level agreements (SLAs).

• Monitor client health, conduct risk assessments, and develop strategies to mitigate potential risks impacting client satisfaction and retention.

• Manage and execute strategic account governance through regular reviews, reporting, and stakeholder management.

• Champion the client’s needs internally, ensuring that their feedback influences service improvement initiatives.

To apply, you must be an expert on the following requirements:

• Bachelor's Degree in Business Administration, Management, Marketing, Communications, or a related field.

• Minimum of 7-10 years of experience in client services or account management, ideally within BPO, outsourcing, or related industries.

• Proven ability to manage strategic client relationships and conduct high-level business reviews.

• Strong business acumen with the capability to engage and influence senior executives.

• Excellent communication, negotiation, and presentation skills.

• Proficiency in CRM platforms, Microsoft Office Suite, and advanced reporting tools.

It will also be favorable if you are knowledgeable in:

• Advanced problem-solving and strategic thinking capabilities.

• Ability to mentor and lead junior team members, promoting best practices in client service management.

• Experience in handling complex client escalations and crisis management.

• Strong financial and commercial understanding to effectively manage account profitability and growth.

• Flexibility to adapt to evolving business needs and client demands.