Client Success Lead – Call Center & CX

MCI; San Fernando; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

HMO Coverage

Dependent coverage

Employee shuttle services

Career growth and learning

Bonuses

Job summary

MCI is seeking an Experienced Client Services Manager in the Philippines to lead client relationships and ensure top-tier service delivery across our BPO operations. You will be the main point of contact, monitor SLAs and KPIs, and collaborate with operations, QA and training to resolve issues and drive improvements.

The ideal candidate has 3+ years in client services or account management in a BPO, strong communication skills, and the ability to analyze data to present insights and

Qualifications

• 3+ years in client services or account management within a BPO
• Strong relationship management and communication skills
• Ability to analyze data and present insights to clients
• Experience managing multiple client accounts
• Bachelor’s degree in Business, Communications, or related field

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and performance presentations.
• Monitor service delivery and ensure adherence to SLAs and KPIs.
• Collaborate with operations, QA, and training teams to resolve issues.
• Identify opportunities for account growth and service improvement.
• Manage client onboarding, transitions, and change requests.
• Track and report on client satisfaction and feedback.

Skills

3+ years in client services or account

Relationship management

Data analysis

Multi-account management

Bachelor’s degree in Business/Commun.

Education

Bachelor’s degree in Business, Communications, or related field

Tools

N/A

Job description

MCI is seeking an Experienced Client Services Manager in the Philippines to lead client relationships and ensure top-tier service delivery across our BPO operations. You will be the main point of contact, monitor SLAs and KPIs, and collaborate with operations, QA and training to resolve issues and drive improvements.

The ideal candidate has 3+ years in client services or account management in a BPO, strong communication skills, and the ability to analyze data to present insights and