Strategic Client Success Leader

Visa Hunt; España; On-site; PHP 5,643,000 - 9,404,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid leave (vacation, sick, parental)

Retirement plans

Learning opportunities

Job summary

Strada is seeking a Client Success Leader to own end-to-end client success for strategic accounts. You will manage governance, SLA tracking, and cross-functional execution across multiple countries, partnering with AMO, AMS, ITCSOs, HR Tech Leads, and Sales to deliver value.

You will own the Client P&L, drive retention and growth, and oversee governance cadences while promoting best practices globally. Fluency in English and multi-country experience are essential.

Qualifications

• Global payroll knowledge and service delivery experience.
• Proficient in governance frameworks, SLAs, and service recovery.
• Familiar with payroll platforms and support tools like SAP ECP and ServiceNow.
• Strong commercial acumen with contract interpretation and change governance.
• Excellent communication, problem-solving, and stakeholder management.

Responsibilities

• Own end-to-end client success for strategic accounts and PODs.
• Lead governance routines, SLA tracking, QBRs, and escalations.
• Drive revenue retention and opportunities with Sales and Accounts.
• Ensure compliance with contractual terms across regions.

Skills

Global payroll

Governance frameworks

Payroll platforms

Commercial acumen

Communication skills

Education

Bachelor’s degree in Business, HR, Operations, Technology, or related field

Payroll or HR certifications (CPP, FPC, CIPP) are a plus

Tools

SAP ECP

Payroll Control Center

ServiceNow

Assist

Job description

Strada is seeking a Client Success Leader to own end-to-end client success for strategic accounts. You will manage governance, SLA tracking, and cross-functional execution across multiple countries, partnering with AMO, AMS, ITCSOs, HR Tech Leads, and Sales to deliver value.

You will own the Client P&L, drive retention and growth, and oversee governance cadences while promoting best practices globally. Fluency in English and multi-country experience are essential.