Strategic Client Success Consultant

Visa; Mexico; Hybrid; MXN 600,000 - 1,000,000; Full time

Job summary

Visa is seeking a Consultant, Client Success in Mexico to own the post-sale client services relationship, drive adoption of Visa products, and collaborate with Sales and Product teams to maximize client value. The role emphasizes proactive support, strategic planning, and scalable client experience improvements.

Based in Mexico with in-office presence, the consultant will lead client success initiatives, develop training materials, and maintain strong client relationships across key stakeholders.

Qualifications

• Experience analyzing data and translating findings into actionable business recommendations.
• Experience in using standard Microsoft Office tools (Excel, PowerPoint, Word).
• Ability to communicate complex technical terms in business language.
• Experience in building client relationships and trust-based collaboration.
• Experience in success planning with measurable action plans.

Responsibilities

• Own holistic post-sale Client Services operational relationship for applicable clients.
• Partner with Sales and Product to maximize client benefits and value realization.
• Define and deploy client support and service implementation strategies.
• Lead client success initiatives to improve adoption of Visa products.
• Establish relationships with cross-functional teams to resolve complex issues.
• Develop client education and training materials to communicate Visa rules and releases.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act as escalation point for significant issues and major incidents.
• Identify opportunities to optimize client performance and health monitoring.

Education

Bachelor's Degree

Advanced degree (Masters/MBA/JD/MD)

Tools

Microsoft Excel, PowerPoint, Word

Job description

Visa is seeking a Consultant, Client Success in Mexico to own the post-sale client services relationship, drive adoption of Visa products, and collaborate with Sales and Product teams to maximize client value. The role emphasizes proactive support, strategic planning, and scalable client experience improvements.

Based in Mexico with in-office presence, the consultant will lead client success initiatives, develop training materials, and maintain strong client relationships across key stakeholders.